Is This You?
We are looking for An Client Acquisition & Lead Conversion Coordinator
For Our Practice!
Our Team Is Growing! Please watch the videos below and apply if this is YOU!
About
THE COMPANY
About
THE ROLE
Everything You Need To Know:
Client Acquisition & Lead Conversion Coordinator
Our philosophy is simple: We Believe Makeup Should Be An Accessory, Not A Necessity.
We are a boutique luxury medical aesthetics practice dedicated to helping clients look refreshed, radiant, and like the best version of themselves through personalized, natural-looking treatments and exceptional client care.
We are looking for an exceptional Appointment Setter & Lead Conversion Coordinator to help us respond to leads, build relationships, conduct screening calls, and guide qualified clients toward booking treatment appointments.
This is not a passive administrative position.
This is a relationship-driven sales and lead conversion role.
We need someone who is confident on the phone, loves connecting with people, enjoys sales, and understands the importance of consistent follow-up.
If you have a growth mindset, lead with integrity, enjoy helping people, and are excited about contributing to the growth of a boutique luxury practice, we'd love to hear from you.
Please read below and apply today.
RESPONSIBILITIES:
Practice Communication:
Client Acquisition & Lead Conversion
Respond promptly to new leads
Conduct lead screening calls
Follow up with warm leads
Re-engage past leads and inactive clients
Confirm appointments
Collect booking deposits
Reduce cancellations and no-shows
Guide prospective clients through the booking process
Follow up with leads who haven’t booked yet.
Send text messages and make calls to keep clients engaged.
Help turn leads into scheduled appointments.
Reach out to new potential clients during downtime.
Client Success
Deliver an exceptional first impression
Answer questions with professionalism and confidence
Build trust through thoughtful communication
Help clients feel informed and supported throughout their journey
Light Administrative Support
CRM updates
Appointment confirmations
Follow-up communication
Email and text campaigns
Client reminders
General client communication support
Follow-Up:
- Confirm appointments and answer any client questions.
- Keep records of all client interactions.
- Follow up with no-shows to reschedule.
Team Collaboration:
- Work with the team to improve booking strategies.
- Share client feedback to enhance the process.
- Help reduce missed appointments.
RESULTS:
Call new leads within 3 minutes during open hours (when not on other calls).
Book at least 20% of leads who didn’t schedule themselves.
Reschedule booked clients for same-day appointments to increase attendance.
Maintain a 75%+ show-up rate for scheduled appointments.
Convert at least 70% of confirmed calls into booked treatments.
Keep the CRM 100% updated by the end of each day.
Answering questions, overcoming objections, and helping clients feel excited and confident
Managing scheduling changes or appointment needs
Supporting our current and potential clients with care and attention from the first interaction
REQUIREMENTS:
Preferred Experience in medical aesthetics, plastic surgery, cosmetic dentistry, luxury hospitality, client success, consultative sales, customer service, wellness, healthcare, sales, lead generation, or appointment setting.
Strong communication and people skills.
Organized with great attention to detail.
Able to handle sensitive information with care.
Comfortable using scheduling and CRM software.
Works well both independently and with a team.
Proven success in converting leads into bookings.
Coachable and good at following systems.
LOCATION:
Remote - United States
Potential to move in-house in the future
COMPENSATION:
Base salary: $18.00/hour + commission
Commission Incentives:
Based on lead conversion, booked appointments, completed treatments, and monthly KPI targets
Part Time 20-25 hours/week with potential to go FT
Throughout EST (9 am-7pm)
Who Are We?
Our Team & Mission
Our Culture & Values
At Aligned Aesthetics, we believe skills can be taught, but character matters.
We are seeking an individual who shares our values and is eager to grow within a business that is dedicated to excellence.
Our Ideal Team Member:
Has a Growth Mindset
You are always looking for ways to improve, learn, and become better at what you do. You welcome feedback, embrace challenges, and take ownership of your personal and professional development.
Leads with Integrity
You do the right thing even when no one is watching. You are honest, trustworthy, dependable, and take responsibility for your actions and results.
Takes Ownership
You don't wait to be told what to do. You proactively solve problems, follow through on commitments, and take pride in your work.
Believes in Exceptional Client Care
We are a boutique luxury practice. Every interaction matters.
We go beyond simply answering questions or scheduling appointments. We strive to make every client feel welcomed, valued, supported, and cared for from their very first interaction with our practice.
Values Relationships
We believe relationships are at the heart of everything we do.
We prioritize genuine connection with our clients and support one another as a team. While we maintain professionalism and healthy boundaries, we strive to create an environment that feels warm, welcoming, supportive, and collaborative.
Pursues Excellence
Average is not our standard.
We are committed to continuous improvement, attention to detail, and delivering an exceptional experience for every client.
If you are looking for a position where you can clock in and clock out, this role is probably not the right fit.
If you are excited by growth, accountability, meaningful relationships, and making a real impact, we'd love to meet you.
Office:
6001 Cochran Rd. #404B, Solon, Ohio 44139, US
Call
(440) 537-2786
Email:
Site:
www.alignedaestheticscle.com